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100 Night Comfort Trial

25th January 2022 Off By userwa

We offer a 100 Night Comfort Trial, if you don’t love your new bed, we’ll gladly exchange it.

How does it work:

Buying a new bed is not something you do every day and given the long-term investment, we would like to make this process as easy as possible for you.
We do need you to give the new mattress sufficient time, most need a couple of weeks to make the transition between the old and the new mattress.
Taking your time to make the decision will ensure you make the right decision.

Conditions:

  • Mattresses must be used for a consecutive and continuous period of at least 30 nights but no more than 100 nights (“Evaluation period”) before an exchange will be considered

  • An approved, waterproof mattress protector must accompany your mattress purchase from THE MATTRESS COMPANY and be used throughout the Evaluation period.

  • Soiled or damaged mattresses will not be considered for exchange.

  • Your original, signed tax invoice must be presented should you wish to take advantage of the Comfort Trial offer.

  • Exchanges apply to mattresses of the same size which are equal to or higher in value relative to your initial purchase.

  • If you exchange your mattress for a higher priced model, the difference is due and payable upon exchange.

  • If you exchange your mattress for a lower priced model, the difference is non-refundable.

  • A processing fee of R1850-00 is payable immediately should THE MATTRESS COMPANY agree to the exchange.

  • A collection/delivery fee will be charged for the upliftment of the original mattress and delivery of the exchange mattress.

  • Bases are specifically excluded from the Comfort Trial offer.

  • The Comfort Trial is only valid for one mattress exchange per customer.

  • The Comfort Trial offer is not valid on warranty exchanges, custom size, extra length, super king or customised/bespoke/handmade/non-standard mattresses.
  • If any of these Terms and Conditions are not met, the Comfort Trial offer is deemed null and void and as a result, THE MATTRESS COMPANY will not consider your mattress for exchange.
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