Cancellation & Refund Policy
Mattress Outlet will not accept returns of products whose packaging has been removed, damaged, opened, or tampered with or products of a personal nature due to hygiene and sanitary considerations, such as pillows, protectors, or mattresses.
Cancellation Policy
When shopping with Mattress Company, we would like to ensure your comfort and your peace of mind, and so we have included a Cancellation Policy in our Terms and Conditions. Any unused, still packed item, packed in its original packaging, which was purchased from Mattress Company can be returned within 14 days of the purchase subject to certain conditions.
Refunds Policy (Unused Products)
Should you not be 100% satisfied with any product purchased at Mattress Company we will refund you in full. Refunds will only be considered under the following conditions:
- The product to be returned must be returned in their original packaging and they must be unused.
2. The product must be in their original condition.
3. Any custom made, or custom size, products cannot be returned.
4. Products with a custom design, fabric or colour choice cannot be returned.
5. Transportation costs of returned products, when they need to be collected by Mattress Company, will be covered by the client and such costs will be covered by part of the refund.
6. Any transportation costs that are more than the amount the client originally paid for will also be deducted from the refund.
7. Products used in the 100 Day comfort trial do not qualify for a refund.
The refund will be issued within 30 days of the product being returned, and if the product being returned meets the above requirements.