Privacy Policy

1. Introduction

This Privacy Policy explains how The Mattress Outlet (Pty) Ltd collects, uses, and protects your personal information. We comply with the Protection of Personal Information Act (POPIA).

2. Data We Collect

We may collect the following:

• Full name
• Email address
• Birth date (for account creation, identity verification, or marketing purposes)
• Google account details (if using Google Login)
• Contact number
• Delivery and billing addresses
• Purchase and browsing history

3. How We Collect It

• When you register on our site
• When you make a purchase
• When you use Google Social Login
• When you contact us

4. How We Use Your Data

We use your data to: – Fulfill orders – Provide customer support – Improve our website and services – Authenticate users via Google – Comply with legal obligations

5. Sharing Your Data

We do not sell your data. We may share it with: – Payment processors – Delivery partners – Service providers acting on our behalf

6. Data Security

We implement appropriate safeguards to secure your data against unauthorized access, alteration, or destruction.

7. Marketing and Communication Preferences

We may use your contact information to send you promotional messages, product updates, and newsletters, in line with applicable laws. You can opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in marketing emails
• Updating your preferences on your profile (if available)
• Contacting us directly at: support@the-mattress-company.co.za

We will never send unsolicited marketing messages without your prior consent.

8. Your Rights Under POPIA

You may: – Request access to your data – Request correction or deletion – Object to data processing – Lodge a complaint with the Information Regulator

9. Cookies

We use cookies and similar technologies to enhance your browsing experience, understand user behavior, and improve our services. These may include:

• Essential cookies: Required for core website functionality (e.g., shopping cart, login).
• Performance cookies: Help us understand how users interact with our website (e.g., pages visited, time spent).
• Functionality cookies: Remember your preferences and settings.
• Advertising cookies: Deliver relevant marketing based on your browsing behavior.

You can control or delete cookies through your browser settings. Disabling certain cookies may impact website functionality.

10. Third-Party Links and External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those external sites. We encourage you to read the privacy policies of any website you visit.

Google Login is governed by Google’s Privacy Policy. We recommend reviewing it before using this feature.

11. Data Retention

We retain your data only as long as necessary for legal and operational purposes.

12. Analytics and Usage Data

We may collect certain technical information automatically when you visit our website, such as:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Referring websites

This information is used in aggregate to understand how visitors use our website and to improve performance and user experience. We may use third-party tools such as Google Analytics to support these functions.

13. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a child, we will promptly delete it. If you believe a child has provided us with personal data, please contact us.

14. International Data Transfers

Where applicable, your personal information may be transferred to and processed in countries other than South Africa. If this occurs, we will ensure that appropriate safeguards are in place to protect your data in accordance with POPIA and relevant international data protection regulations.

15. Legal Basis for Processing Your Data

We process your personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Legitimate business interests (such as improving our services or fraud prevention)

16. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted here.

17. Contacting the Information Regulator

If you believe we have infringed your data protection rights, you may lodge a complaint with the Information Regulator:

Information Regulator (South Africa)
Email: complaints.IR@justice.gov.za
Website: www.justice.gov.za/inforeg

18. Contact Us

Email: support@the-mattress-company.co.za
Phone: +27 (0)11 958 0029