At Mattress Outlet, we are committed to offering our customers the best value for money. As part of this commitment, we offer a R500 Cash Back Guarantee if you find an identical product at a lower price from another South African retailer. To ensure fairness and transparency, the following terms and conditions apply:
1. ELIGIBILITY FOR THE CASH BACK GUARANTEE
– The guarantee applies to identical products (same brand, model, specifications, and warranty) available at a competing retailer in South Africa.
– The product must be in stock and available for immediate purchase at both Mattress Outlet and the competitor.
– The claim must be made within 14 days of purchase from Mattress Outlet.
2. CLAIM PROCESS
– Customers must submit a valid proof of the lower price, which may include a current advertisement, official retailer quotation, or an online listing.
– The claim must be submitted via email or in-store with the necessary documentation.
– Mattress Outlet will verify the competitor’s pricing and confirm eligibility within 7 business days.
– If the claim is approved, the customer will receive R500 cash back via electronic funds transfer or store credit within 10 business days.
3. EXCLUSIONS
The following conditions do not qualify for the R500 Cash Back Guarantee:
– Products listed under clearance sales, liquidation sales, auctions, or second-hand/refurbished products.
– Prices from online-only retailers or unauthorized resellers.
– Temporary promotions such as flash sales, Black Friday deals, limited-time offers, or bundled discounts.
– Items with different warranty conditions or additional services not included in the competitor’s offer.
– Competitor pricing errors, misprints, or unauthorized special pricing arrangements.
4. GENERAL TERMS
– Mattress Outlet reserves the right to modify or withdraw the R500 Cash Back Guarantee at any time without prior notice.
– The decision by Mattress Outlet regarding the claim is final and binding.
– The guarantee applies to retail customers only and does not extend to wholesale or bulk purchases.
– Any disputes arising from the terms of this guarantee shall be governed by the laws of South Africa.
For more information or to submit a claim, please contact our customer support at cashback@the-mattress-company.co.za.
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CASH BACK CLAIM FORM
Customer Details:
– Full Name: ___________________________________
– Contact Number: ____________________________
– Email Address: ____________________________
– Address: ___________________________________
Purchase Details:
– Date of Purchase: __________________________
– Store/Online Order Number: ___________________
– Product Name & Model: ______________________
– Mattress Outlet Purchase Price: _______________
Competitor Price Details:
– Competitor Name: ___________________________
– Competitor Store Location / Website: ____________
– Competitor Advert/Quotation Link or Attachment: ________
– Competitor Price: ___________________________
Declaration:
I, the undersigned, confirm that the information provided is accurate and that I have read and understood the terms and conditions of the Mattress Outlet R500 Cash Back Guarantee.
Signature: _______________________
Date: ___________________________
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For Office Use Only:
– Date Received: ___________________________
– Claim Status: Approved / Rejected
– Verification Notes: ________________________
– Refund Processed on: ______________________
– Processed by (Staff Name): _________________
